All Balanced Boxes are ongoing subscriptions and will be billed on the 11th of the anniversary month of the term of your purchase (i.e. monthly, quarterly, every 3/6/12 months or annually), depending on the option chosen. You will be automatically charged using the payment method provided until you cancel. All purchases and renewals once charged are non-refundable. You may cancel at any time before your next bill date online or by contacting us at: info@thebalancedcompanyinc.com