1) How does it work?

We've made the process super simple! Select the box you'd like to order, choose any customization, and finally select the time frame. Add your selection to your cart and checkout. You'll receive an email notification of your purchase a few minutes later. That's it! 

2) How soon will I receive my box after I subscribe?

All boxes start shipping on the 4th of each month and will be delivered straight to your door. New subscribers have between the first and last day of the month/order period to order the following month/season's box. All subscriptions will auto-renew on the 11th of the renewal month/order period. See Question 8) below for the order/ship schedule for the Balanced Lifestyle Box and Balanced Home Box. 

3) What if I want to try one box? 

You can absolutely try just one box! Once you receive your box, if you don't want to continue, simply cancel your subscription before the renewal is set to take place.

4) Can I purchase a gift? 

Yes, of course! All you have to do is check off the "gift" box when placing your order.

5) Can I cancel anytime? 

Yes, absolutely! You are able to cancel your subscription at anytime. All subscriptions renew on the 11th of each month/order period. All box purchases are final sale and non-refundable. Cancelling your subscription will ensure it does not renew for an additional term but does not generate a refund and you will still receive any boxes remaining under the term. 

6) Are there any cancellation fees or obligations? 

Absolutely not! We pride ourselves on transparency. There are no cancellation fees or other fees that we sneak up on you. 

7) How much is shipping? 

Shipping is free across the contiguous U.S. (every state excluding Alaska, Hawaii and U.S. territories) for all Balanced Box subscriptions.

8) What is the order and shipping schedule? 

 The Balanced Snack Box and The Balanced Pantry Box are monthly boxes. You have between the first and last day of the month to order the following month's box, which starts shipping on the 4th of each month. All renewals for the next box will occur on the 11th. For example, May box orders take place between April 1st and April 30th, and will start shipping on May 4th. Then the renewal will occur on May 11th for the June box that will start shipping on June 4th. 

The Balanced Lifestyle Box and The Balanced Home Box are seasonal boxes. Boxes ordered or renewed within The Balanced Company’s seasonal 3-month period will receive that season’s box. This means that all boxes will always be shipped out within approximately 1 month of purchase! Orders for the Spring Balanced Lifestyle Box and Balanced Home Box are open from February 1st - April 30th and will start shipping March 4th, April 4th and May 4th. Renewals for The Balanced Lifestyle Box and The Balanced Home Box will take place on the 11th, every 3 months from your initial purchase date. 

For all prepaid annual subscriptions, the same shipping schedule will apply. For example, if an annual Balanced Lifestyle Box subscription is purchased on February 15, the first box will be the Spring Box, which will start shipping on March 4. The Summer Box will then start shipping June 4, the Fall Box will start shipping September 4, and the Winter Box will start shipping December 4. The renewal for the next year will take place on the 11th of the anniversary month of the original purchase (February 11 in this example).

This is how all seasonal boxes will ship out (within approx. 1 month from purchase):

  • Time Period When Box Is Ordered or Renewed 
  • February 1 – April 30 
  • May 1 – July 31 
  • August 1 – October 31 
  • November 1 – January 31 


  • Season’s Box to Be Received 
  • Spring Box 
  • Summer Box 
  • Fall Box 
  • Winter Box 


  • Shipping Dates (boxes ship within approx. 1 month from purchase) 
  • Starting March 4, April 4, May 4 
  • Starting June 4, July 4, August 4
  • Starting September 4, October 4, November 4
  • Starting December 4, January 4, February 4 

9) Do you ship to Alaska, Hawaii or U.S. territories?

Unfortunately no; at this time we ship within the contiguous U.S. only.

10) I ordered a prepaid plan. Can I cancel it and be refunded? 

All prepaid plans are non-refundable. You can cancel it anytime to ensure it does not renew for another term, but we cannot refund after the purchase has been made and the term has begun.

11) Can I customize for a specific dietary preference/restriction? 

Yes! The Balanced Snack Box and The Balanced Pantry Box are offered in original, gluten-free, vegan and keto-friendly options.  

12) Are your gluten-free snacks all certified? 

Not all snacks that are included in the Gluten-Free Snack or Pantry Boxes are certified gluten-free. While all snacks will not contain gluten, some snacks may be processed in facilities that also process gluten.    

13) Can I choose the products that are in my box? 

We do not offer individual customizations. Our Curation Team carefully handpicks items for each box every month/season! The boxes are a surprise for all subscribers each month, and all subscribers will receive their boxes around the same time each shipping period.    

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We look forward to hearing from you!

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Copyright © 2022 The Balanced Company Inc. The Balanced Company, The Balanced Snack Box, The Balanced Pantry Box, The Balanced Lifestyle Box and The Balanced Home Box are trademarks of The Balanced Company Inc.